Can I get a refund?

Because our products are digital downloads, refunds, returns, or exchanges are not permitted under any circumstances once a purchase is completed and files have been delivered.

This policy helps protect our creators and content from digital misuse.

Please review all product details and previews carefully before completing your order to ensure it fits your needs.

If you run into any issues accessing, downloading, or using your products, please reach out to us with your order number — our team will be happy to help and make sure you get everything working properly.

License & Usage

Purchasing our digital products grants you a personal-use license.

You may add the commercial-use license at the bottom of your cart drawer.

Without this add-on, products are for personal use only.

Redistribution, resale, sharing, or transferring any files to others is not permitted.

By purchasing from Cinegrams, you agree to these terms and our general store policies.

I have an issue. What can I do?

If you encounter any issues with accessing your digital product after purchase, please reach out to us with your order number, and we’ll be happy to assist. If you need guidance on using our products, we're also here to help you make the most of them.